Passengers arriving in the United Kingdom are being delayed as an IT failure has disrupted self-service passport gates.
Heathrow, Manchester and Edinburgh airports all reported problems with e-gates.
The gates allow travellers with biometric passports to pass through border control without a manual inspection.
In a statement, Edinburgh Airport said: ‘The UK Border Force (UKBF) IT issue is nationwide and UKBF teams are working to resolve this.
‘All available UKBF staff are in the arrivals hall to carry out necessary checks and allow passengers to pass through the border as quickly as possible. Thank you for your patience.’
⚠️| The UK Border Force IT issue is nationwide and UKBF teams are working to resolve this.
All available UKBF staff are in the Arrivals hall to carry out necessary checks and allow passengers to pas through the border as quickly as possible.
Thank you for your patience. https://t.co/0hjFUiacnK
— Edinburgh Airport (@EDI_Airport) September 24, 2021
The Home Office did not respond to requests for comment.
One person complained to to the airport on Twitter: “Please get yourselves organised. We have been queuing outside customs in a holding queue for over half an hour, nowhere near the front and customs is full.
“Appalling service. We got through Calgary airport within 10 minutes. You should feel shame,” they added.
Border Force has over 270 eGates at 15 air and rail ports around the country “to enable quicker travel into the UK” it says.
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