Reports have emerged that the BBC has been struggling after it has emerged that customers have been struggling to cancel their license fees as a result of the BBC taking “more calls than usual”. UNN’s Oliver Down understands that the BBC phone lines have been experiencing an overwhelming amount of phone calls and a backlog of people is now occurring.
Rebecca Ryan who is the campaign director at the Defund the BBC has said: “The BBC appears to be deliberately preventing people from cancelling their TV licenses by bouncing them back and forth between their website and call centre, neither of which are currently functional. This is deeply worrying. People should not be trapped into paying a license for a service they do not use, particularly when it is under the guise of a public service and categorised as a tax. Imagine if this happened with vehicle tax? There would rightly be uproar”.
Ms Ryan has also offered advice to those struggling to cancel their licence fee. On this matter, she said: “Those wanting to cancel their licence but finding themselves blocked in this way should simply cancel their direct debit and write TV licensing an email confirming that they no longer need a licence”.
A BBC spokesperson has released a statement that says: “We have more calls than usual at the moment, and they are taking longer to answer as we operate in accordance with Covid-19 government guidelines. We’re sorry for any inconvenience this may have caused. Customers are able to cancel their licence over the phone”.
SICK OF THE ATTACKS ON WESTERN VALUES? – HELP SUPPORT UNN AND SHOW YOUR SUPPORT FOR PRESIDENT TRUMP WITH THIS STUNNING EXCLUSIVE BADGE!
Current Affairs Correspondent | My name is Oliver Down I am 22, and a staunch brexiteer. I am a Bristolian lad who studied politics in Leicester. I believe in free speech and accurate journalism and I won’t be afraid to give you “the other side” of the story!
[sibwp_form id=4]
